We’re here to support you

If you need help or advice from Scoliosis Support and Research, our Helpline is open from 9am – 5pm Monday to Friday. You can contact our Helpline on 020 8964 1166 or email info@ssr.org.uk

We are a small team and we answer every call as soon as we can. If you are unable to get through to us or you are trying to contact us outside office hours, please leave a voicemail and we will get back to you as soon as possible.

For general enquiries:

Call us on 020 8964 5343
E-mail: info@ssr.org.uk

Write to us at:

Scoliosis Support and Research
Ground Floor
329 Latimer Road
London
W10 6RA

Please note that we are a UK-based organisation. Sorry, but we can’t accept visitors to the office.

Member Access to information and correction

You can ask us to update, correct or remove your personal information by emailing info@ssr.org.uk, or by writing to us at our postal address above.

Complaints

Complaints are dealt with in the first instance by the Chief Executive, who also acts as a main point of contact with the Fundraising Regulator, AMRC  and Charity Commission as necessary. The Chief Executive will work with the person who made a complaint, and any staff member involved, with the aim of ensuring that the situation is solved promptly and to the satisfaction of all parties.

If you would like to make a complaint, you can email us at info@ssr.org.uk, or write to us at Scoliosis Support & Research, Ground Floor, 329 Latimer Road, W10 6R and your complaint will be passed on to the Chief Executive.

We aim to reply within five working days. A copy of our Complaints Procedure is available on request.